Terms of Use

Welcome to our online store creta-carob.com. We are a company that uses carob as a primary raw material and provides customized production for all our products. Please read the following terms of use carefully before making any purchases from our store.

  1. Acceptance of Terms: By accessing and using our online store, you fully accept these terms of use and agree to comply with all applicable laws and regulations.
  2. Products and Descriptions: We make every effort to present our products accurately, including information on composition, quality, and available quantities. However, we are not responsible for any inaccuracies or errors in the product descriptions. We recommend that you carefully read labels, usage instructions, and warnings before purchasing a product.
  3. Prices and Payments: The prices of the products are listed in euros and include VAT. Payments are made through a secure transaction with a credit card or other accepted payment methods provided on the website. We encourage you to verify the security of your connection before proceeding with any transaction.
  4. Shipping and Delivery: Products are shipped to the address you provide during the order completion. We make every effort to ship your orders promptly, but we cannot guarantee the exact delivery date as it depends on various factors such as the shipping location and the services of the carrier. Most orders are delivered within a specific timeframe, but there is a possibility of delay due to unforeseen circumstances.
  5. Returns and Cancellations: If you are not satisfied with your purchase, you can request a return or cancellation of your order within the specified timeframe and in accordance with applicable laws and store return policies. Please note that certain products may not be returnable due to health or safety reasons.
  6. Personal Data: During the purchase process, we will collect certain personal information in accordance with our privacy policy. This information is used solely for the execution of your order, communication regarding your order, and the provision of required services. It is not distributed, sold, or disclosed to third parties without your consent unless required by law or necessary for order fulfillment.
  7. Copyright: All copyrights related to the content of our online store, such as text, images, logos, and graphics, belong to the store or its partners. Reproduction, copying, modification, or distribution of the content without the written permission of the store is prohibited.
  8. Changes to the Terms of Use: We reserve the right to modify the terms of use at any time without prior notice. We recommend reviewing the terms periodically to stay informed about any changes.
  9. Liability: Our online store is not responsible for any losses, damages, or injuries caused by the use of purchased products. It is important to follow the usage and safety instructions accompanying the products and to use them with discretion.
  10. Contact: If you have any questions or concerns regarding our terms of use, please contact us